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Mission Statement

Caring for your health needs
 

Chapel End Surgery aims to provide quality healthcare by:

Giving a safe and nurturing environment

Caring and supporting you with your needs

Providing a patient centred approach with treatment options

Responding to your requirements and to changes in healthcare

Treating you holistically

Helping you to believe that change is possible

Being courteous and to seek your understanding

To treat everyone fairly

Supporting the vulnerable

Recognising that health inequalities exist and to try to overcome them 

Promoting ongoing professional development of staff to ensure that their knowledge and skills remain up-to-date

To lead a motivated and effective healthcare team

Working with other local NHS and non-NHS providers for the benefit of all patients within the community

 

Patient's rights and responsibilities

Please treat all doctors and practice staff with courtesy and respect.  

Violence or abuse is not tolerated and any patient acting in this manner will be removed from the list. 

You are responsible for your own health and that of your children and you should take appropriate action and advice. 

Please try and follow medical advice offered and take medication as advised. 

Please keep your telephone call brief and avoid calling during peak morning surgery hours for non-urgent matters.

Please do not ask for or arrange a specialist appointment without first discussing the matter with the doctor.  If you later decide you no longer need an appointment made for you, please inform us and the hospital.

If you are not completely satisfied with any part of your care, please do let us know so that we may learn from your experience.

You have the right at any time to leave our list and to register with another practice.