RAPID HEALTH! A new way to access medical help online.

Posted by: walshs - Posted on:

Rapid Health : A new way to access medical help online

The practice is now trialling a new way to access our services.  Rapid Health is an online facility that allows patients to request a clinical contact without having to make a phone call to the practice.

Access will be from the practice website and will present patients with a series of questions about their problem. The request will be reviewed based on the answers navigating them to the right care. A member of our team will make contact to either book an appointment for a review with the most appropriate clinician be that a GP, Advanced Nurse Practitioner, Pharmacist or other member of the team or advice as instructed by the clinician.

Eventually the system will be able to offer patients a direct self-book facility with the most appropriate Clinician based on their responses. Our aim is to get patients to the right person at the right time whilst streamlining the number of calls to the practice to avoid the 8am rush.

Our Patient Participation Group are already aware of the system which they feel will give patients another means of getting the right medical help without having to wait on the phone. It will also mean that patients who are not happy to go online should have shorter waits on the phone.